5 Simple Techniques For Telus customer service
5 Simple Techniques For Telus customer service
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Hey @DjE we will unquestionably do what we can easily to help. Can you you should ship us A non-public message and We're going to go from there?
It is currently been two months and my difficulty Using the billing has not been settled , I have been customer Telus for more than twenty years which customer service is horrendous! I requested to talk to supervisor many again and again closing. She claimed she would they also wanted me to Visit the retail outlet in which I drop the cell phone off and acquired the cellular phone Once i advised her I did everything online she didn’t believe me? The telephone I received the box was opened and there was no physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go right down to The shop to acquire why was my box open up? Why wasn’t my box sealed? Phone drop batteries is extremely quite slow like my outdated telephone was way much better than this matter. I feel they gave me a aged cellphone is the best way they treat customers with long since they reward loyalty ?!!!
If an automated assistant asks for the reason within your connect with, point out "I would want to make payment arrangements for my mobility Monthly bill".
You can only modify it. I waited for one hour over the cell phone to speak to a human. He was practical, but needed to redirect me to a different human being. I was then on keep for another hour. They presented me a much better offer, however it was not what was offered on the internet. Those discounts are For brand new customers. For a loyal customer I would have to fork out $78 as compared to $60 for any new customer, for the service I desired.
As for loyalty, there is no these issue any more. Experiencing the identical point with my Telus house services. I’m finished with them consistently growing my agreement pricing. Heading back again to Shaw when my deal operates out.
I suppose I am just old, but I keep in mind a time when you might phone a business, talk to a human devoid of sitting on maintain for hours, and really get customer service. Many thanks Telus for a wonderful customer expertise.
I have already been contacting Telus technical support and calling Telus and experienced a chat Using the AI that did not appear to be to understand what I was inquiring.
• Once i named to make clear, Eunice from your BCX Wireless Car group instructed me the discounts had been utilized. However, she copied and pasted Abdul’s notes, which did not clarify the price reduction particulars.
Telus has tousled on my Monthly bill multiple instances from the pastfew months. Recently by charging me three situations for your convey it again which was previously returned. Then made a decision to go on and improve three of my programs on their own. First agent I spoke to was wonderful and tried challenging to deal with the issue. He even contacted loyalty to help. They under no circumstances known as. I made an effort to simply call myself and was hold forever so I hung up. Tried using Yet another agent he said he would transfer me to loyalty than proceeded to get upset simply because I would not let him to finish the decision when he reported he could not transfer me.
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The TELUS team acknowledges that our function spans numerous Territories and Treaty spots and we are grateful for the traditional Know-how Keepers and Elders that are with us today, whoever has gone in advance of us as well as youth that encourage us.
The Television signal has been misplaced considering the fact that Friday, September twenty seventh and the technician who showed up yesterday, September 30th couldn't deal with the situation just after transforming the Television set cable box and cable. I had been informed that the Internet Modem needs to be improved much too, but he didn't have it.
The TELUS workforce acknowledges that our get the job done spans several Territories and Treaty places and we are grateful for the standard Knowledge Keepers and Elders who will be with us now, all those who have long gone right before us as well as youth that inspire us.
This can be a substantial waste of your time and only creates a very annoyed customer before they get to talk to your CSR and now the CSR has to manage an currently pressured for their Restrict customer.